STOFF & STIL GMBH’S
GENERAL TERMS & CONDITIONS

The operator of the website stoffstil.lu is Stoff und Stil GmbH,

VAT ID:  DE263555827.

Stoff und Stil GmbH
Gärtnerstrasse 130-140
DE-25469 Halstenbek

Email: info@stoffstil.lu
Tel.:  +49 32 221 095 664

For purchase of merchandise to be delivered in the Federal Republic of Germany through
stoffstil.lu the following General Terms & Conditions apply exclusively.


CONCLUSION OF CONTRACT

The representation of the merchandise on the website is not to be understood as a binding offer for conclusion of a contract.
A binding offer (order) does not take place until the customer places an order using the shopping-basket system.  The merchandise to be bought is placed in the ‘shopping basket’ pending an order.  To conclude the order the page ‘Proceed to checkout’ is called up.

After entry of personal data the order data is then shown on an order-summary page.  Upon sending the order via the interface ‘Buy now’ the customer makes a binding offer to buy the merchandise displayed in the order summary.

The contract is not concluded until Stoff und Stil GmbH accepts the order by email.


PAYMENT

Payment methods that can be used at www.stoffstil.lu:

VISA
VISA Electron
MasterCard
PayPal
Klarna
invoice

We do NOT charge a fee for use of one of the above payment methods at stoffstil.lu. Your credit-card account will not be debited until stoffstil.lu despatches the merchandise.


DELIVERY

We calculate shipping costs for the delivery of your merchandise.  The shipping costs depend on the weight and size of the package and are shown separately during the course of the ordering process. Delivery is through DHL or GLS. The delivery times for individual products are stated in the relevant article descriptions.  Merchandise ordered through stoffstil.lu is delivered exclusively within the Federal Republic of Germany.  


RETENTION OF TITLE

The merchandise remains the property of Stoff und Stil GmbH until paid for in full.


CANCELLATION POLICY

Right to cancel
You have the right to cancel this contract within fourteen days without stating any reasons. The cancellation deadline is fourteen days as from the day on which you or a third person designated by you, who is not the carrier, took possession of the merchandise.

To exercise your right to cancel you must notify us (Stoff und Stil GmbH, Gärtnerstraße 130 140, DE-25469 Halstenbek, info@stoffstil.lu) by means of an unambiguous declaration (e.g. an email, fax or posted letter,) of your decision to cancel this contract. For this purpose you can use the sample cancellation form attached, though this is not obligatory.  To meet the cancellation deadline, despatch before expiry of this deadline of your notification that you are exercising your right to cancel will suffice.

Consequences of cancellation
If you cancel this contract we have to refund all payments we have received from you, including delivery costs (excepting additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us), immediately, and at the latest within fourteen days of the day on which we received notification of your cancellation of this contract.

For this refund we will use the mode of payment you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged for this refund. We can refuse to refund the money until we have received the merchandise you are returning, or until you have provided evidence that you have returned the merchandise – whichever is the earlier time.  You must send back or hand over the merchandise immediately, and in any event no later than within fourteen days of the day on which you notify us of the cancellation of this contract.

The deadline shall be deemed to have been met if you despatch the merchandise before expiry of the deadline of fourteen days. You are responsible for the direct costs for return of the merchandise.  You will only have to pay for any loss of value of the merchandise if this loss is attributable to handling that is not necessary for the checking of the state, properties and functioning of the merchandise.

Exclusion of right to cancel
Unless the parties have agreed otherwise, the right to cancel does not apply to contracts for delivery of merchandise that is not prefabricated and for the manufacture of which an individual choice or determination on the part of the consumer is decisive, or to contracts that have clearly been tailored to the consumer’s personal requirements.

Sample cancellation form
If you wish to cancel the contract please send us the following information by letter or email, or send the merchandise together with the completed return form to the following address:  

Stoff und Stil GmbH
Gärtnerstrasse 130-140
DE-25469 Halstenbek

  • To Stoff und Stil GmbH, Gärtnerstraße 130-140, DE 25469 Halstenbek, info@stoffstil.lu​​​​​​​
  • I/we (*) hereby cancel the contract concluded by me/us (*) for purchase of the following merchandise (*)/ provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Consumer’s name
  • Consumer’s address
  • Consumer’s signature (only for hard-copy notification)
  • Date

    (*) Delete where inapplicable.

Download return form


WARRANTY

The warranty is based on the statutory provisions.


APPLICABLE LAW

The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
For consumers this applicable law only applies to the extent that the protection provided through mandatory provisions of the law of the state where the consumer habitually resides is not withdrawn as a consequence.


ONLINE DISPUTE RESOLUTION REGULATION (ODR REGULATION)

For complaints regarding merchandise or services purchased from our company online, the platform of the EU Commission for Online Dispute Resolution at  www.ec.europa.eu/consumers/odr  can be contacted for extrajudicial dispute resolution, whereby our email address info@stoffstil.lustoffstil.lu must be stated.


GENERAL INFORMATION

Please note that when purchasing large quantities of the same merchandise sold by the metre it may be necessary to deliver it in two parts.

Should you require a large section in a specific length, please contact us as follows: info@stoffstil.lu or Tel. +49 32 221 095 664.


All offers apply subject to printing errors and availability.